Shipping Policy
Orders processing
We process orders from 9:00am – 6:00pm on Monday till Saturday, while for Sunday we will process from 12:00pm – 6:00pm. We will not process any orders on all major Malaysia holidays.
Order processing hours
Monday – Saturday: 10:00am – 6:00pm
Sunday: 1:00pm – 6:00pm
Malaysia Public Holiday: Closed
Notes
-All orders will be shipped/picked up on the next following business days.
-All same day delivery orders will be shipped on the exact same day except to those who make orders after the cutoff time.
-Orders that have items unavailable, exchange of items, and/or any special requests may take some time to prepare and ship.
-Tracking numbers will be delivered to your email after our team has fulfilled your order. (You may also WhatsApp us to get your order status or tracking number.
-For any support regarding shipping, you may email to www.trippvape.com or WhatsApp us at (+6016-850 0762)
Domestic orders
Will discuss with Parcel Daily first on this.
International Orders
Will discuss with Parcel Daily first on this.
Lost & undelivered packages
Lost or undelivered packages are not the responsibility of Trippers Sdn Bhd, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. Trippers Sdn Bhd strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Trippers Sdn Bhd is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
Missing and incorrect items
If you are missing or have one or more incorrect items in regard to your order, email us at www.trippvape.com or WhatsApp (+6016-850 0762) with your order number here. within 72 hours of order delivery. Please include a clear picture of the packing slip. Once your order has been reviewed, missing items will be shipped out. A return label will be provided for incorrectly shipped items if necessary.
Damaged in transit
If you receive your order with damaged items, you must email us at www.trippvape.com or WhatsApp (+6016-850 0762) within 36 hours of delivery. Once your claim has been submitted, reviewed, and approved, we will reship the affected items. If you have not contacted us within 36 hours of delivery, a claim must be filed with the appropriate shipping courier.
Cancelling and altering orders
Due to the volume of orders Trippers Sdn Bhd receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing, we are unable to alter or change any order.
Delayed orders
Orders may be delayed depending on time placed (please refer to Order Processing Time & Cut-Off Time above) as well as conflict with holidays and other events. Trippers Sdn Bhd observes all major national holidays (Malaysia) and orders placed immediately before or after those days may be delayed. Shipping Couriers may also observe additional holidays upon which additional shipping delays may occur during those times. Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
